Questions? We've got answers
Yes, we have valid broker’s license in Alabama, Arizona, California, Connecticut, Florida, Georgia, Kansas, Louisiana, Massachusetts, Nebraska, Nevada, North Carolina, Oregon, Tennessee, Texas, Utah, Virginia, and Washington.
AL #165209 | AZ #LC705421000 | CA #02095462 | CT #REB.0795328 | FL #CQ1069533 | GA #80835 | KS #CO00003807 | LA #BROK.995718039-CORP | MA #424735-RE-LC | NC #C37989 | NE #20230304 | NV #168178 | OR #201246358 | TN #266710 | TX #9012018 | UT #13598613-CN00 | VA #0226038125 | WA #22006203
We carry both Errors and Omissions and General Liability for $2M
We currently manage thousands of units, with a combination of multi-family and single family homes.
You can see our fee structure here → Ziprent Pricing
Tenant Placement: $1500 (after a tenant is placed)
Property Management: $150/mo
If you have 10+ units we do offer a discount on both our tenant placement and property management. Please reach out to start@ziprent.com for further information.
We’re a team of nearly a hundred talented professionals.
Our property management agreement can be used for both tenant placement and property management.
We have a no commitment contract, you can cancel at any time.
At any point in time, you have full access to the lease and tenant contact information so you can simply communicate with them to assign a new property manager or take over the rent collection/management.
Our property management agreement can be used for both tenant placement and property management. Our property management fee is tied together with rent collection, so if we aren’t collecting rent through our platform then we aren’t charging our property management fee.
Once we have a signed lease agreement and the security deposit initiated to your account, we hand off the lease agreement and tenant contact information to you.
Absolutely, our portfolio includes properties which participate in Section 8. We are familiar with the in and outs of the various housing authorities. If you do not currently have a voucher please contact 211 to connect you to your local social services for assistance.
When your property is move-in / photo ready, we will schedule a member of our staff to come by the property to take photos, perform a walkthrough, and install our smart lockbox.
We will syndicate your posting within 24-48 hours of receiving the photos to all of the major listing sites. Prospective tenants will be able to select a 2 hour showing window to view the property.
We collect their name, phone number, email address, and IP address. We then send a verification code to their phone number. Once verified, we send them a unique lockbox code that is valid for the 2 hour showing window they signed up for.
We then follow up and provide an application link and ask for feedback regarding the property.
To date we have done over a hundred thousand on-demand showings without major issues. Should a key go missing, we will have the locks rekeyed at our cost. But your owners insurance policy should always be in place in order to protect your asset during any rental process, self-showings or not.
We can usually schedule one of our photographers to take photos, do a walk-through and take keys within 24-48 hours. We prefer to take photos when the property is completely empty and move-in ready and can generally get a listing online within 24-48 hours of taking photos. So, in general, we can have your listing up within 2-4 days of you inquiring about our services!
We charge our tenant placement fee of $1500 when we have a signed lease agreement and the security deposit initiated to your account.
For us to do applicant vetting and lease generation, we charge $750.
We will generate a lease or renewal for $250*.
*This option is only offered with full property management services.
Below is our general qualification for applicants:
All we would need is a copy of the lease agreement and the tenants contact information. We would then take care of on-boarding them into our platform.
For every property that needs tenant placement, we provide a rental analysis shortly after signing up for an account. After gathering the necessary information about your property, we look for comparable properties and provide an analysis based on local market factors.
Depends on the location of the property. But at the very least, it needs to be free of clutter and trash, it needs to have been professionally cleaned or cleaned to that quality. Here are further items we outline to be cognizant about:
Flooring
If the property has carpets, we recommend they either be replaced with new carpet or laminate wood flooring. Can also be steam cleaned if they are in decent condition
Painting
A fresh coat of paint goes a long way in making a unit feel refreshed
General Maintenance
It is all about viewing the condition from the eyes of the tenant. If there are any idiosyncrasies with the property that you have put up with because you’ve lived there, you’ll most likely want to get them addressed.
Due to our on-demand showing method, we can’t fully handle showings of a property that’s occupied without assistance from the occupant. However, we can certainly work with the circumstances to reduce vacancy and find a tenant shortly after we move-in. We ask that the property to be as clutter free as possible for photos. Once we have taken photos, we’ll need a few 1 hour windows per week (generally 2-4) where the occupant/owner will be present to show the unit (we won’t be physically present). Subsequently we’ll go ahead and schedule prospective tenants to come by and see the unit during the pre-arranged windows. We’ll handle all coordination and communication and provide the occupant/owner with a full list of prospective tenants who will be coming by.
While we can work with any availability time frame, for open house showings of occupied properties, we recommend Tues/Thurs 6-7 PM and Sat/Sun 12-1 PM.
Our current average time is 14-21 days but depending on price and location it can be anywhere between 3-20 days in general.
We recommend 1 year as part of our tenant placement guarantee.
The security deposit is sent directly to your bank account. We do not hold the security deposit.
We understand that the most effective way to advertise a rental is to list in as many places as possible to ensure we receive the largest number of leads. As such, we have more direct partnerships with listing websites than any one else in the markets we operate in. Our direct syndications are as follows –
There was a time where Craigslist was relevant. Unfortunately, that time has passed. Craigslist’s lack of recognition of the changes needed in the residential rental space has created a void which has increased fraudulent listings on their platform. Given that Craigslist does not directly cooperate with property management companies to ensure data integrity, we do not list on Craigslist to ensure that we are not associated with the lack of data integrity Craigslist has become known for.
We’ve also found that listings on Craigslist rarely perform and it is best to concentrate on other venues that send quality leads that turn into quality tenants later on.
We highly recommend using our lease agreement. During the tenant placement and renewal process, you are required to use our standard lease agreement. Using your own lease agreement is not allowed.
On average, we place tenants within 18 days. However, this timeline can vary depending on the demand in the market where your rental property is located.
Ultimately, the decision is yours. Ziprent screens and runs background checks on all applicants and provides a ZipScore based on certain markers our system checks for. We then propose an applicant or applicant group for you to consider.
Ziprent’s tenant placement covers everything you need to find high quality tenants as quickly as possible. This includes:
Tenants are responsible for paying rent on the 1st of each month. As soon as the tenant initiates the deposit electronically via ACH, it will take up to 1-3 business days for the rent to be deposited into your account.
No, we send you 100% of the rent to you. We then initiated a separate transaction for the management fee.
When a tenant submits a maintenance request, our Repairs department will do their due diligence to identify the issue and make sure it warrants a visit from the appropriate vendor.
We will surface the bid to you for your approval and then coordinate with the vendor and tenant to get the issue resolved.
We do not charge a maintenance fee so we are cognizant of finding vendors who provide the right balance of quality vs price.
No, we recommend owners pay for any landscaping services. We’ve found that placing the responsibility of landscaping on the tenants will not meet the expectations you may have.
We have structured our operations so that all of property managers have visibility into all properties. Should you or the tenant reach out to us any of our property managers can answer any question you or the tenant may have. We found this allows us to provide the highest level of customer service.
We handle all of the noticing (3-day, 30/60 day, etc.) however will refer you out to a lawyer we recommend should the case end up needing a complaint filed at the courts. We can also work with any lawyer that you’d like to work with as well. We’ve never had a tenant we’ve placed in a property end up in an eviction but have had to help landlords navigate the process after bringing us on board with a bad tenant.
Our tenant placement process is 100% guaranteed. Should a tenant we place end up in an eviction case we will refund our fee to help with the associated legal costs.
All we need is the following information:
Unfortunately, we do not take on single room placements. Given our current model it requires too much time and resources for us to coordinate.
If our smart lockbox showing method cannot be utilized, we can only offer in-person showings in San Francisco currently, for $2500. We would perform 2-3 1 hour showings per week. Additionally, proof that our smart lockboxes are not permitted per HOA regulations will be required.
Generally speaking, the majority of tenants prefer the property/unit to be completely unfurnished. Should you wish to show the property furnished, we do require you be willing to remove the furniture if the future tenant wish to rent it unfurnished.
While we could use your lease, you would need to draft it and counter-sign which takes away a lot of the efficiency gains and benefits our leasing process provides. We can add any clauses you want specific to your property under the Ziprent Addendum.
We can / do work with home warranty companies, however, there are certain aspects which we cannot assist with:
What we can do:
What we cannot do:
We utilize a standard CA lease and have the ability to add custom property specific addendums.
We primarily focus on long term rentals. We do however have a Vacation Home Rental department and selectively can offer this service depending on the location of your rental. As of now we service Sonoma County, South Lake Tahoe, and Santa Barbara.
For general turnover items such as cleaning, painting, and minor handyman fixes, we can typically handle and coordinate with our network of vendors. If there are larger items that need to be addressed such as flooring replacement or any other larger rehabs we require the owner to take care of those projects. We are more than happy to provide our list of vendors who we work with on a regular basis.
There are risks in any business venture however we mitigate it by properly vetting the tenants and keeping good care of them and the property so they remain responsive and cooperative. It only turns bad when you have non-responsive or aggressive tenants. In fact we’ve placed thousands of tenants since starting and have had less than 1% (20) not pay rent leading to some sort of eviction action.
Regarding the water bill, we can have you send a copy of the bill to our management team as soon as it arrives. They will then add the amount to the tenant’s rent portal, labeled as a utility bill, for payment. Once the tenant pays, the amount will be transferred to your account via our ACH system. We’re experienced with this process, as many of our property owners use a similar setup. Alternatively, you can upload the bills directly to Ziprent, allowing tenants to make their payments there.
We use ACH to collect the rent. We do verify automatically using a 3rd party service called Plaid but we also offer manual bank verification as well.
We provide each owner with a comprehensive market analysis, which includes data on comparable properties in your area, along with insights from our experience working with other owners in the same market.
Ultimately, the decision is yours. Ziprent screens and runs background checks on all applicants and provides a ZipScore based on certain markers our system checks for. We then propose an applicant or applicant group for you to consider.
Our ZipGuarantee is tilored to address the concerns and uncertainties that come with being a rental property owner. You can read more here.
Ziprent’s property management covers wide range of services to ensure your property is well maintained 24/7. For $150/mo ($100/month for every additional property) this includes communication between the tenant, rent processing, financial records, managing and coordinating repair and maintenance requests, annual inspections and lease renewals.
With its affordable pricing and flat-rate model, Ziprent offers a more comprehensive and cost-effective solution compared to our competitors. To see a detailed comparison, click here.
No hidden fees, ever. Our flat-rate pricing remains at $150/mo ($100/month for every additional property), with no surprise costs. Additionally, our property management agreements don’t require long-term commitments—you can cancel at any time.
If your property has tenants you cannot terminate a lease and evict a tenant simply because you want to sell the property. Proper notice will need to be given to your tenant(s). Listing your property may be difficult with tenants and most buyers or investors prefer to place their own tenants. Every state has different regulations and you’ll need to be aware of any local ordinances.
All maintenance requests must be submitted online through Ziprent.com. Please login to your Ziprent account at ziprent.com/auth/login and navigate to the Repairs tab in the left side panel to add a maintenance request. Once you’ve filled out the required sections, our Repairs team will review and reach out to you for updates. If the maintenance request is an emergency, please call our Repairs team at 415-843-5964.
You may call our dedicated Repairs team at 415-843-5964 for emergency repair issues.
Anything that is a habitability concern such as no heat, no hot water, plumbing issues, etc. are required by the owner to be fixed.
The purchase and installation of lightbulbs, batteries and filters (fridge, water, stove, not HVAC) are the owner’s responsibility at the start of the lease, and the tenant’s responsibility to maintain during. Detectors are the responsibility of the owner for the duration of the lease, and the tenants responsibility to notify management immediately if inoperable.
Ziprent will automatically cancel a maintenance request if tenants are unresponsive to emails, texts, and phone calls for more than one week.
Please try the reset button on the disposal. This solves the issue in most cases. Please also ensure there is power to the outlet the disposal is plugged into. If the garbage disposal still does not work please login to your Ziprent account and navigate to the Repairs tab in the left side panel to add a maintenance request.
As noted in the lease, repairs that are found to be caused by tenant’s misuse will be the tenant’s responsibility to pay the cost of the repair. Owner are held responsible to pay for repairs that are only caused by normal use.
To set up your profile, we ask that you fill out the below questionnaire to ensure we have accurate information about the type of work you do, the areas you service, and your contact information.
Once you’ve filled out the form, our vendor relations team will set up your profile and reach out to you.
Questionnaire:
https://app.ziprent.com/auth/register/vendor
All of our Showings are booked online through our website. Here is the link to view our available properties: https://listings.ziprent.com/available-listings
This is a no-call number, as it is set up to text you the showing link to book your viewing. You can text this number back – (415) 843-5969 – for a representative to help you.
Our system may have flagged your showing as high-risk. Please click the green “Verify my identity” button and follow the prompts to complete scheduling your showing.
If the lockbox turns red and you hear an alarm, it is locked for 5 minutes. Please do not touch any buttons and wait 5 minutes before trying your code again. If the lockbox still does not work, please don’t hesitate to call our Showings department (the number found in your booking email), and we would be happy to help with further troubleshooting.
Images & a description of the lockbox location were emailed to the email address used to schedule the showing. If you are still looking for the lockbox after reviewing this information, please email us at showings@ziprent.com for assistance.
Ziprent has been employed as the Property Management. Our staff would be happy to help you with any questions about the property.
An Application link will be texted after your showing. If you do not receive this text, please email us at showings@ziprent.com.
Please email our Showings department at showings@ziprent.com, and our team would be happy to help you with any questions or concerns you may have.
While we advertise on Zillow, all showings and applications must be submitted through the Ziprent website.
The 2nd lockbox is a classic lockbox which is only for the use of us, our vendors, or emergency personnel. All property management companies hold onto a copy of the key. If we ever need to get into the house because there is an emergency, having a key in the classic lockbox allows us to do so. An example of an emergency would be if the tenant was away on vacation and a pipe burst, access would then need to be given to a plumber. The key onsite in the classic lockbox is our only copy and is only used as a backup for emergency repairs to the property.
